If your Experience is cancelled by Ingram Valley GB, Wilson Brothers, Ingram Farm in Northumberland, you will receive a 100% refund, less your booking fee. If you cancel your Experience up to 2 weeks before your Experience, you will receive a 100% refund, less your booking fee. If you cancel your booking at 7 days or less before the date of the Experience, you will receive a 50% refund. If the Experience is cancelled by the farm due to bad weather, illness or staff not being available, then you will be offered an alternative date, or if that cannot be arranged, you will receive a full refund less your booking fee. If the Experience has started and you choose to leave on your own choice, then no refund will be given. If the Experience has started and if during the delivery of the Experience the weather deteriorates making it unsafe to continue outdoors, then we will continue the activity if possible in an indoor setting such as one of the farm buildings and you will be offered a 50% refund.