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Northumberland National Park

Footsteps in Northumberland

About Footsteps in Northumberland

Booking Policy

Footsteps in Northumberland has added no additional booking terms.

Cancellation Policy

Custom Policy

A refund will be given under the following conditions:

  • If your Experience is cancelled by Footsteps in Northumberland, you will receive a 100% refund, less your booking fee.
  • If you cancel your booking up to 2-weeks before the Experience, you will receive a 100% refund, less your booking fee.
  • If you cancel your booking at 7-days or less before the date of the Experience, you will receive a 50% refund.
  • If the Experience is cancelled by Footsteps in Northumberland due to bad weather, illness or staff not being available, then you will be offered an alternative date, or if that cannot be arranged, you will receive a full refund less your booking fee.
  • If the Experience has started and you choose to leave of your own choice, then no refund will be given.
  • If the Experience has started and if during the delivery of the Experience the weather deteriorates making it unsafe to continue outdoors, then we will continue the activity if possible in an indoor setting such as the Ingram Café or in Ingram Village Hall.